Operations, integrity and quality management are intertwined and create a unique and individual organisation. If operational decisions conflict with policy, you could be in trouble.
I came across this interesting study to evaluate the effectiveness of ISO 9001 Certified Contracting organizations at United Arab Emirates and identify the potential reasons behind the failure of ISO 9001 certified organizations.
The International Organization for Standardization (ISO) establishes standards that act as guidelines on how to document processes in specific industries.
When an organisation obtains a particular ISO certification, it shows that they follow well-established industry standards.
International ISO Studies
Researchers have studied if ISO 9001 actually achieves its main objectives of adding value to organization’s implementing it in different economies in general or by different sectors in particular.
A study of ISO 9001 & ISO 14001 implementation in Far East Countries, namely in Taiwan, Japan, Hong Kong and Korea found the common benefits of ISO 9000 certification among these countries are improved competitive edge, and improved public relations.
In 2004, the effect of ISO 9001 certification on the performance of 162 public listed companies in Malaysia was studied. An association between ISO 9000 registration and performance of companies in Malaysia was identified. This study revealed that accredited Malaysian companies out performed the non-accredited ones during the period of study.
In Spain, a study to evaluate benefits of implementing ISO 9000 in Spanish industries concluded that although ISO 9000 has many positive points, these points must be used in the right context to maximize the benefits gained from the standard. The overall conclusion was that more than 90 percent of Spanish certified industries believed that ISO 9000 had benefited them and it is a good system for quality assurance.
In Canada, an ISO 9001:2000 study found that there were some difficulties faced by Canadian companies in implementing the new standard and these difficulties are based on different companies characteristics like size, and years of operation.
In a study for evaluating implementation of ISO 9000 for 104 UK certified companies, it was concluded that ISO 9001:2000 is very positive and that the main reason within UK organizations for ISO 9001 certification was to allow them to tender for work that would otherwise be unattainable.
A study of ISO 9001 in Egypt found that the most common reasons for seeking certification in Egypt were to improve the efficiency of the quality system and pressures from competitors/foreign partners.
A 2006 study concluded that the overall ISO’s effects on managerial inefficiency are negative, indicating that the adoption of ISO reduces managerial inefficiency.
An impact study of ISO 9000 certification on training and development activities from Singapore, noted that significant improvements were achieved in training needs analysis, training design, training delivery, training evaluation, and human resource development activities after implementing ISO 9000.
Even though more than a million organizations have been certified to ISO QMS 9001 standard, there were common problems faced by a majority of these certified organizations.
These problems are broadly classified into three categories
- Leadership related issues
- Strategy Related Issues
- Quality System related issues
- Society oriented gaps
A QMS isn’t an onerous set of documents.
It’s a vibrant, thorough description of how your services or products can consistently provide market satisfaction.
I’m currently using game theory to expand engagement techniques for organisational stakeholders in education and training contexts.
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READ THE FULL STUDY HERE: https://pdfs.semanticscholar.org/454f/b49276fcf701e40b734f86dd31914d8ab2df.pdf