A list of 30 key policies and procedures to help organisations prepare their accreditation portfolio of evidence.

Policy, Procedure and Strategy Framework for a Quality Management System

This list of policies and procedures is not conclusive but provides a great framework for a thorough approach to quality managing your training procedures, policies and overarching systems.

Remember that each SETA and individual quality councils require their own individual tweaks according to sector needs. It is important to stress how you meet and nurture certain priority groups such as:

the unemployed

the youth

rural and peri-urban communities

unqualified employed candidates

30 Policies and Procedures

1. Business plan
2. Quality Policy
3. Human Resource Policy
4. Staff Recruitment and Selection Procedure
5. Staff Performance Procedure
6. Staff Training and development procedure
7. Staff and Learner Grievance Procedure
8. Administration Policy
9. Administration Procedure
10. Financial Policy
11. Financial Procedures
12. Budget
13. Customer and Marketing Policy
14. Reporting Policy
15. Reporting Procedures
16. Policy on Programme Development, Delivery and Evaluation
17. Policy on Learner Management
18. Procedure to recruit and select learners
19. Procedure to support learners during learning
20. Policy on Managing Workplace Learning
21. Procedure to mentor learners
22. Policy on Assessment
23. Recognition of Prior Learning Policy
24. Moderation Policy
25. Appeals Procedure
26. The Registration of Assessors and Moderators
27. Policy on Monitoring, Evaluation and Reviewing the QMS
28. Monitoring and Evaluation Procedure
29. Procedure to review the QMS
30. Procedure for revisions to QMS

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