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30 Policies and Procedures for your CHE, SETA or QCTO accreditation

A list of 30 key policies and procedures to help organisations prepare their accreditation portfolio of evidence.

Policy, Procedure and Strategy Framework for a Quality Management System

This list of policies and procedures is not conclusive but provides a great framework for a thorough approach to quality managing your training procedures, policies and overarching systems.

Remember that each SETA and individual quality councils require their own individual tweaks according to sector needs. It is important to stress how you meet and nurture certain priority groups such as:

the unemployed

the youth

rural and peri-urban communities

unqualified employed candidates


30 Policies and Procedures

  1. Business plan
  2. Quality Policy
  3. Human Resource Policy
  4. Staff Recruitment and Selection Procedure
  5. Staff Performance Procedure
  6. Staff Training and development procedure
  7. Staff and Learner Grievance Procedure
  8. Administration Policy
  9. Administration Procedure
  10. Financial Policy
  11. Financial Procedures
  12. Budget
  13. Customer and Marketing Policy
  14. Reporting Policy
  15. Reporting Procedures
  16. Policy on Programme Development, Delivery and Evaluation
  17. Policy on Learner Management
  18. Procedure to recruit and select learners
  19. Procedure to support learners during learning
  20. Policy on Managing Workplace Learning
  21. Procedure to mentor learners
  22. Policy on Assessment
  23. Recognition of Prior Learning Policy
  24. Moderation Policy
  25. Appeals Procedure
  26. The Registration of Assessors and Moderators
  27. Policy on Monitoring, Evaluation and Reviewing the QMS
  28. Monitoring and Evaluation Procedure
  29. Procedure to review the QMS
  30. Procedure for revisions to QMS

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Quality Council for Trade and Occupations accreditation and market analysisLearner Policies & Support systemsBuilding Blocks for AccreditationManagement PolicyQuality Management Systems FrameworkReview Mechanisms and market trendsProgramme Delivery & Market ExpectationsLearner Assessment PoliciesHR Policies and Training Team solutionsPolicy Strategy: Management System, Policies and Biz development

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More About Quality Management

Legislation’s 8-Core Criteria for minimum E&T Accreditation

Setting up your Quality Management System for SETA, CHE or QCTO accreditation

Quality Management Systems Design Seminar

QCTO Accreditation Policy Statement for Skills Development Providers

Education, Training and Marketing Management

Recognition of Prior Learning – RPL procedure Infographic

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