Support for competitive ethical organisations so the public and industry can thrive.

Leonie Hall

Economic innovation and expansion of education and training markets.

7Sundays is ‘my brand, the way I am’

Policies and Procedures List for Education and Training Accreditation

A list of 30 policies and procedures to help organisations prepare their accreditation portfolio of evidence. Use this list to create a policy framework for your Quality Management System.

Quality management is an essential component of your business value chain. The effectiveness and efficiency of your 360 degree management system can impact your profits and market share.


The list of policies and procedures below provides a great framework for your approach to quality managing training procedures, policies and overarching systems.

Remember that each SETA and individual quality councils require their own individual tweaks according to sector needs and NQF levels. It is important to stress how you meet and nurture certain priority groups such as:

the unemployed

the youth

rural and peri-urban communities

unqualified employed candidates

30 Policies and Procedures

  1. Business plan
  2. Quality Policy
  3. Human Resource Policy
  4. Staff Recruitment and Selection Procedure
  5. Staff Performance Procedure
  6. Staff Training and development procedure
  7. Staff and Learner Grievance Procedure
  8. Administration Policy
  9. Administration Procedure
  10. Financial Policy
  11. Financial Procedures
  12. Budget
  13. Customer and Marketing Policy
  14. Reporting Policy
  15. Reporting Procedures
  16. Policy on Programme Development, Delivery and Evaluation
  17. Policy on Learner Management
  18. Procedure to recruit and select learners
  19. Procedure to support learners during learning
  20. Policy on Managing Workplace Learning
  21. Procedure to mentor learners
  22. Policy on Assessment
  23. Recognition of Prior Learning Policy
  24. Moderation Policy
  25. Appeals Procedure
  26. The Registration of Assessors and Moderators
  27. Policy on Monitoring, Evaluation and Reviewing the QMS
  28. Monitoring and Evaluation Procedure
  29. Procedure to review the QMS
  30. Procedure for revisions to QMS

Leonie offers many cost-effective high level strategic solutions for education and training organisations.

Matching quality and profitably is critical in this competitive market.

Consult or Workshop?

Solutions are tailored to your specific accreditation issues and budget.

  • Please indulge in the volume of free information Leonie publishes on this website and her blog, Keep Climbing
  • Online consultations available @R700 p/hr (week days 2pm-9pm; Saturdays 8am-11am)
  • Offline consulting R2 500 p/hr
  • Bespoke seminars tailored to your requirements

Check out the Accreditation Seminars

More on Quality Management

Legislation’s 8-Core Criteria for minimum E&T Accreditation


The Anatomy of Quality for SETA, CHE or QCTO accreditation

Quality Management Systems Design Seminar

QCTO Accreditation Policy Statement for Skills Development Providers

Education, Training and Marketing Management

Recognition of Prior Learning – RPL procedure Infographic

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