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Qualifications and Learnerships in the Service Sectors

Services SETA NQF Qualifications

This list of qualifications was extracted from the Services SETA website.

Becoming SSETA Accredited

If you wish to become accredited for any of the qualifications listed below you will do so with the SSETA.

Follow this link to view an infographic explaining the SSETA accreditation process.


Becoming a Learner on a SSETA Qualification

Are you a potential learner who wants to complete one of these qualifications? Follow these steps:

  • Copy the qualification name, drop it into the google search bar and do a search. The search results will give you the websites of training organisations offering the qualification. You can also search for providers listed on SAQA by adding ‘SAQA’ to the qualification name and then doing a search.
  • The SAQA qualification should be the first link that pops up. Click on the SAQA qualification.
  • When it opens, scroll down to the bottom of the qualification till you see ‘LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION’ and ‘PROVIDERS CURRENTLY ACCREDITED TO OFFER THESE LEARNING PROGRAMMES’
  • There should be tables listing accredited service providers. Contact them and ask about learnership or skills program opportunities.
  • If you need to understand what NQF level you’re on, take a look at this infographic explaining National Qualification Framework (NQF) levels.

Table 1: All SSETA Qualifications and Skills Programmes

Learning Subfield Qual / Prog ID Qualification Title / Learning Programme Title NQF Level Min Credits Skills prog
Adult Learning 73252 General Education and Training Certificate: Adult Basic Education and Training: Small, Medium and Micro Enterprises NQF Level 01 120 71751
Cleaning, Domestic, Hiring, Property and Rescue Services 79626 Further Education and Training Certificate: Commercial Property and Facilities Management NQF Level 04 150
Cleaning, Domestic, Hiring, Property and Rescue Services 48889 Further Education and Training Certificate: Hiring Operations NQF Level 04 129
Cleaning, Domestic, Hiring, Property and Rescue Services 59097 Further Education and Training Certificate: Real Estate NQF Level 04 150
Cleaning, Domestic, Hiring, Property and Rescue Services 57937 General Education and Training Certificate: Hygiene and Cleaning NQF Level 01 120
Cleaning, Domestic, Hiring, Property and Rescue Services 71609 National Certificate: Generic Management: Real Estate Level TBA: Pre-2009 was L5 162 59201
Cleaning, Domestic, Hiring, Property and Rescue Services 48887 National Certificate: Hiring Services and Support NQF Level 03 123
Cleaning, Domestic, Hiring, Property and Rescue Services 80786 National Certificate: Home-Care Practices NQF Level 02 145
Cleaning, Domestic, Hiring, Property and Rescue Services 20175 National Certificate: Hygiene and Cleaning Supervision NQF Level 03 120
Cleaning, Domestic, Hiring, Property and Rescue Services 20188 National Certificate: Real Estate Level TBA: Pre-2009 was L5 135
Cleaning, Domestic, Hiring, Property and Rescue Services 24453 National Certificate: Real Estate Level TBA: Pre-2009 was L6 142
Cleaning, Domestic, Hiring, Property and Rescue Services 36233 National Certificate: Specialist Hygiene and Cleaning Services NQF Level 02 120
Cleaning, Domestic, Hiring, Property and Rescue Services 48888 National Diploma: Hiring Operations Management NQF Level 05 250
Consumer Services 48664 Further Education and Training Certificate: Mail Supervision NQF Level 04 144
Consumer Services 48666 Further Education and Training Certificate: Postal Frontline Service NQF Level 04 148
Consumer Services 48663 National Certificate: Mail Handling NQF Level 03 131
Consumer Services 48662 National Certificate: Postal Frontline Service Management Level TBA: Pre-2009 was L5 130
Finance Economics and Accounting 61755 General Education and Training Certificate: Business Practice NQF Level 01 121
Finance Economics and Accounting 50224 National Certificate: Governance and Administration Level TBA: Pre-2009 was L6 120 67696
Generic Management 49176 Further Education and Training Certificate: Business Systems Operations: End User (ERP) NQF Level 04 122
Generic Management 74630 Further Education and Training Certificate: Generic Management: General Management NQF Level 04 150 57712
Generic Management 80746 Further Education and Training Certificate: Generic Management: Salon Management NQF Level 04 150 57712
Generic Management 66249 Further Education and Training Certificate: New Venture Creation NQF Level 04 149
Generic Management 48883 Further Education and Training Certificate: Small Business Advising (Information Support) NQF Level 04 120
Generic Management 79886 National Certificate: Business Advising NQF Level 05 146
Generic Management 48967 National Certificate: Business Advising Operations Level TBA: Pre-2009 was L6 138
Generic Management 60273 National Certificate: Generic Management: Customer Management Level TBA: Pre-2009 was L5 162 59201
Generic Management 80426 National Certificate: Generic Management: Franchising Level TBA: Pre-2009 was L5 162 59201
Generic Management 60269 National Certificate: Generic Management: General Management Level TBA: Pre-2009 was L5 162 59201
Generic Management 80747 National Certificate: Generic Management: Salon Management Level TBA: Pre-2009 was L5 162 59201
Generic Management 74512 National Certificate: Generic Management: Strategic Management Level TBA: Pre-2009 was L5 162 59201
Generic Management 23654 National Certificate: Management NQF Level 03 120 83946
Generic Management 24493 National Certificate: Management Level TBA: Pre-2009 was L5 120 61594
Generic Management 49648 National Certificate: New Venture Creation (SMME) NQF Level 02 138
Generic Management 49075 National Certificate: Organisational Transformation and Change Management Level TBA: Pre-2009 was L5 127
Generic Management 66189 National Certificate: Quality Management Systems Level TBA: Pre-2009 was L5 120
Generic Management 49419 National Diploma: Business Consulting Practice NQF Level 05 257
Generic Management 49076 National Diploma: Organisational Transformation and Change Management NQF Level 05 251
Human Resources 58063 Further Education and Training Certificate: Labour Recruitment Services NQF Level 04 152
Human Resources 48874 National Certificate: Business Consulting Practice (Enterprise Resource Planning) Level TBA: Pre-2009 was L5 137
Human Resources 74570 National Certificate: Labour Relations Practice Level TBA: Pre-2009 was L6 120
Human Resources 48641 National Certificate: Labour Relations Practice Level TBA: Pre-2009 was L5 121 93993
Human Resources 49784 National Diploma: Labour Relations Practice: Dispute Resolution NQF Level 05 241 93994
Marketing 49276 Further Education and Training Certificate (FETC): Trade Exhibitions NQF Level 04 138
Marketing 80546 Further Education and Training Certificate: Auctioneering Support Services NQF Level 04 150
Marketing 71489 Further Education and Training Certificate: Contact Centre Operations NQF Level 04 132 93996
Marketing 48854 Further Education and Training Certificate: Fundraising NQF Level 04 141
Marketing 67514 Further Education and Training Certificate: Marketing NQF Level 04 139 67464
Marketing 59276 Further Education and Training Certificate: Marketing NQF Level 04 139 67464
Marketing 80547 National Certificate: Auctioneering Practices NQF Level 05 125
Marketing 80566 National Certificate: Contact Centre and Business Process Outsourcing Support NQF Level 03 124 93997
Marketing 67516 National Certificate: Contact Centre Support NQF Level 02 128 71490
Marketing 73269 National Certificate: Contact Centre Support NQF Level 02 128 71490
Marketing 49447 National Certificate: Trade Exhibition Support NQF Level 03 132
Marketing 21792 National Diploma: Contact Centre Management NQF Level 05 241
Marketing 20908 National Diploma: Customer Management NQF Level 05 243
Marketing 22875 National Diploma: Customer Management NQF Level 07 276
Marketing 22873 National Diploma: Marketing Communications NQF Level 07 276
Marketing 20904 National Diploma: Marketing Communications NQF Level 05 247
Marketing 22872 National Diploma: Marketing Management NQF Level 07 276
Marketing 20900 National Diploma: Marketing Management Level N/A: Pre-2009 was L5 243 61593
Marketing 22874 National Diploma: Marketing Research NQF Level 07 276
Marketing 20896 National Diploma: Marketing Research NQF Level 05 243
Office Administration 49129 Further Education and Training Certificate (FETC): Management and Administration NQF Level 04 140
Office Administration 58344 Further Education and Training Certificate: Administration Management NQF Level 04 150 57712
Office Administration 35928 Further Education and Training Certificate: Business Administration Services NQF Level 04 140 61595
Office Administration 66169 Further Education and Training Certificate: Payroll Administration Services NQF Level 04 161 93995
Office Administration 59909 Further Education and Training Certificate: Secretarial Studies NQF Level 04 140 61595
Office Administration 23655 National Certificate: Business Administration Services NQF Level 03 120 67465
Office Administration 23833 National Certificate: Business Administration Services NQF Level 02 130
Office Administration 67515 National Certificate: Business Administration Services NQF Level 03 120 67465
Office Administration 50223 National Certificate: Governance and Administration Level TBA: Pre-2009 was L7 120
Office Administration 50222 National Certificate: Governance and Administration Level TBA: Pre-2009 was L5 130
Office Administration 49126 National Certificate: Management and Administration Level N/A: Pre-2009 was L5 129 84226
Office Administration 67229 National Diploma: Payroll Administration Services NQF Level 05 240
People/Human Centred Development 83394 National Certificate: Community Development: Project Management NQF Level 05 147 80946
Personal Care 16686 Certificate: Beauty Care and Modelling Level TBA: Pre-2009 was L4 120
Personal Care 16688 Certificate: Beauty Salon Manager Level TBA: Pre-2009 was L4 120
Personal Care 66369 Certificate: Beauty Therapy Level TBA: Pre-2009 was L5 120
Personal Care 65109 Certificate: Beauty Therapy NQF Level 03 133 65111
Personal Care 65857 Certificate: Body Treatments Level TBA: Pre-2009 was L5 120
Personal Care 64689 Certificate: Hairdressing NQF Level 02 130 65750
Personal Care 22921 Certificate: Hairdressing NQF Level 03 120 65749
Personal Care 65112 Diploma: Beauty Therapy Level N/A: Pre-2009 was L5 266 58310
Personal Care 80646 Further Education and Training Certificate: Beauty and Nail Technology NQF Level 04 156
Personal Care 65855 Further Education and Training Certificate: Beauty Consultancy NQF Level 04 120
Personal Care 65856 Further Education and Training Certificate: Beauty Therapy NQF Level 04 120
Personal Care 72011 Further Education and Training Certificate: Hairdressing NQF Level 04 140 65729
Personal Care 64693 Further Education and Training Certificate: Hairdressing NQF Level 04 130 65729
Personal Care 65909 Further Education and Training Certificate: Nail Technology NQF Level 04 120
Personal Care 23853 GETC: Domestic Services NQF Level 01 141
Personal Care 48745 National Certificate: Beauty Technology NQF Level 03 133 65111
Personal Care 21787 National Certificate: Funeral Services Practice NQF Level 03 122
Personal Care 23775 National Certificate: Funeral Services Practice Level TBA: Pre-2009 was L4 121
Personal Care 72010 National Certificate: Hairdressing NQF Level 03 120 65749
Personal Care 72009 National Certificate: Hairdressing NQF Level 02 130 65750
Personal Care 21789 National Diploma: Funeral Services Practice NQF Level 05 262
Project Management 50080 Further Education and Training Certificate: Project Management NQF Level 04 136
Project Management 58800 Further Education and Training Certificate: Project Support Services NQF Level 04 126
Project Management 58395 National Certificate: Project Management Level TBA: Pre-2009 was L5 120
Project Management 50398 National Certificate: Project Support Service NQF Level 03 136
Project Management 58309 National Diploma: Project Management NQF Level 05 247
Public Relations 71729 Further Education and Training Certificate: Public Relations Practice NQF Level 04 136
Public Relations 73129 National Diploma: Public Relations Practice NQF Level 05 245

Table 2: Learnership Qualifications

Qualification Title Learnership NQF Level
N. Cert Hairdressing Hairdresser 2 & 3
N. Cert Payroll Administration Services Payroll Administration Services 4
N. Dip Payroll Administration Services Payroll Administration Services 5
N. Cert Project Support Services Project Support Services 3
N. Cert Contact Centre and Business Process Contact Centre and Business Support Process 3
N. Cert Contact Centre Support Contact Centre Support 2
FETC: Contact Centre Operations Contact Centre Operations 4
N. Cert Home-Care Practices Infant, Toddles and Child Care or Palliative and Frail Care or Care for the Disabled 2
N. Cert Auctioneering Practices Real Estate or Moveable Assets 5
FETC: Beauty and Nail Technology Nail Services or Beauty Care 4
N. Dip Hiring Operations Management Hiring Operations Management 5
N. Cert Real Estate Real Estate 6
FETC: Generic Management Salon Management 4
N. Cert Generic Management Customer or Salon or Franchising or Strategic Management or Real Estate 5
N. Cert Organisational Transformation and Change Management Organisational Transformation and Change Management 5
N. Cert Public Relations Practice Consulting or Generalist 5
FETC: Commercial Property and Facilities Management Facilities Management or Property Brokering or Commercial Property 4
N. Cert Labour Relations Practice Labour Relations Practice 6
FETC: Public Relations Practice Public Relations Practice 4
GETC: Adult Basic Education and Training Small, Medium and Micro Enterprises 1
FETC: Project Support Services Project Support Services 4
N. Cert Business Advising Operations Business Advising Operations 6
N. Cert Trade Exhibition Support Trade Exhibition Support 3
N. Dip Organisational Transformation and Change Management Organisational Transformation and Change Management 5
N. Cert Business Advising Business Advising 5
N. Cert Governance and Administration Governance and Administration 5 & 6
Certificate: Beauty Salon Manager Beauty Salon Manager 4
Certificate: Beauty Therapy or Body Treatments Beauty Therapy or Body Treatments 5
Certificate: Beauty Care and Modelling Beauty Care and Modelling 4
FETC: Hairdressing Hairdressing 4
FETC: Auctioneering Support Services Moveable Assets or Real Estate 4
N. Dip Beauty Therapy Beauty Therapy 6
FETC: Beauty Consultancy Beauty Consultancy 4
GETC: Domestic Services Domestic Services 1
N. Cert Funeral Services Practice Funeral Service Practitioners 3 & 4
N. Dip Funeral Services Practice Funeral Directing 5
N. Dip Contact Centre Management Contact Centre Management 5
N. Dip Customer Management Customer Management 5
N. Dip Marketing Communication Brand Leadership or Market Research 5
N. Cert Management Team Leader 3
N. Cert Business Administration Services Secretarial / Administration 2, 3 & 4
N. Cert Real Estate Real Estate Practitioner 5
N. Cert Mail Handling Mail Handler 3
FETC: Mail Supervision Mail Handling Supervisor 4
FETC: Postal Frontline Service Postal Frontline Service Provider 4
N. Cert Postal Frontline Management Postal Frontline Manager 5
FETC: Fundraising Fundraising 4
N. Cert Business Advising (Information Support) Small Business Advising 4
N. Cert Labour Relations Practice Labour Relations Administration

Labour Relations Management

5

6

N. Cert Business Consulting Practice Enterprise Resource Planning 5
N. Cert Specialist Hygiene and Cleaning Service Specialist Hygiene and Cleaning 2
N. Cert Hygiene and Cleaning Supervision Hygiene and Cleaning Supervision 3
N. Cert Hiring Support Services Hiring Support Services 3
FETC: Hiring Operations Hiring Operations 4
FETC: Management and Administration Management and Administration 4
FETC: Trade Exhibitions Trade Exhinitions 4
FETC: Business Systems Operations End User (ERP) 4
N. Cert New Venture Creation (SMME) New Venture Creation 2
Project Management Generic Multi Sector 4
GETC: Hygiene and Cleaning Hygiene and Cleaning 1
FETC: Labour Recruitment Services Labour Recruitment Services 4
FETC: Real Estate Real Estate 4
N. Dip Labour Relations Practice Dispute Resolution 5
GETC: Business Practice Business Practice 1
N. Cert Project Management Project Management 5
N. Dip Project Management Project Management 5
FETC: Generic Management Occupation Business Manager 4
N. Cert Generic Management General Management 5
FETC: New Venture Creation (SMME) New Venture Creation 4
N. Cert Quality Management Services Quality Management Systems 5
FETC: Marketing Marketing 4
N. Dip Business Consulting Practice Business Consulting Practice 5

Services SETA training commitments for 2016

Scarce Skills within the Services Sector (SSETA)

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