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Leonie Hall

Economic innovation and expansion of education and training markets.

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12 Questions for Quality Management Training Systems

CHE, QCTO and SETA Quality Management Systems

Education and Training organisations applying for Quality Council Accreditation must provide a comprehensive description of their systems and operations.

Organisations must provide evidence that reflects precisely how quality is controlled and assured at all levels.

Twelve Questions to Shape the Quality Management System

  1. How to create and sustain a quality culture?
  2. How to ensure the relevance, comprehensiveness and clarity of standards used?
  3. How information about the workings of the organisation is collected, how often and by whom?
  4. How are learners’ needs actually met?
  5. How often are programmes delivered?
  6. How to ensure that facilitators possess the competence to both facilitate the learning effectively and assess learners in ways that are consistent with the NQF?
  7. How to ensure that learning and assessment activities are monitored and reviewed?
  8. How to ensure that feedback from reviews, audits and/or monitoring leads to improvements in activities?
  9. The mechanisms used to report back to people within the organisation?
  10. How to ensure that resources available are utilised effectively and efficiently, and are used to good effect?
  11. How to report to and generally relate to the ETQA under which you fall?
  12. How to relate to other providers in the area, if this applies? (Particularly if theory, practical and work-placement are split across service providers.)

Join me at a Quality Management Design seminar

We unpack each element of the business, training and HR system in terms of the quality landscape.

This seminar provides a holistic understanding of the elements of quality management evidence required for accreditation.


Consult or Seminar?

Book a consultation based upon specific accreditation issues or invite Leonie to present topics with your team.

  • Please indulge in the volume of free information Leonie publishes on this website and her blog, Keep Climbing
  • Online consultations available @R700 p/hr (week days 2pm-9pm; Saturdays 8am-11am)
  • Offline consulting R2 500 p/hr, third hour free
  • Bespoke seminars tailored to your requirements

More About Quality Management

Legislation’s 8-Core Criteria for minimum E&T Accreditation

30 Policies and Procedures for your CHE, SETA or QCTO accreditation

Setting up your Quality Management System for SETA, CHE or QCTO accreditation

Quality Management Systems Design Seminar

QCTO Accreditation Policy Statement for Skills Development Providers

Education, Training and Marketing Management

Recognition of Prior Learning – RPL procedure Infographic

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